Terms of Service

1. What SlotNest does

SlotNest is a scheduling marketplace and business-management platform. Customers can discover independent businesses and request appointments. Businesses can publish profiles, services, prices, availability, staff, policies, promotions, and other information, and can manage appointments and customer relationships.

SlotNest is not the provider of the listed services and is not the employer, partner, agent, franchisor, or representative of any listed business or staff member. The business is responsible for performing the service and for the safety, legality, quality, and outcome of that service.

2. Eligibility and accounts

• You must be at least 18 years old to create an account or have permission from a parent or legal guardian.
• You must provide accurate, current information and keep it updated.
• You are responsible for your password, account activity, and promptly reporting suspected unauthorized access.
• A business user confirms that they have authority to act for the business and manage its staff, listings, and appointments.
• Businesses control staff permissions and are responsible for the actions of staff accounts they create.

3. Bookings and family or friend appointments

A booking is a request or reservation with the selected business. The appointment is subject to the business's availability, confirmation, service rules, and displayed booking policy.

• Customers must review the service, staff member, date, time, price, location, and policy before confirming.
• If you book for a family member or friend, you confirm that you have permission to provide their contact information and arrange the appointment.
• The appointment recipient may receive transactional email or SMS updates and may link the appointment to their own SlotNest account.
• Businesses may reschedule, reassign, reject, or cancel an appointment when reasonably necessary.
• Customers and businesses are responsible for checking appointment changes and arriving on time.

4. Prices, payments, deposits, and fees

Businesses set their own prices, discounts, deposits, taxes, cancellation rules, and no-show fees. SlotNest displays the information supplied by the business. Unless stated otherwise, tips, taxes, products, and other in-person charges may be separate.

When payment processing is available, payments may be handled by a third-party payment provider. By confirming a paid booking, you authorize the disclosed charge and any cancellation or no-show fee that applies under the policy accepted at checkout. Refund timing and eligibility may depend on the business policy, applicable law, and the payment provider.

5. Cancellations, rescheduling, and no-shows

Each business may choose its own cancellation notice period, whether cancellation is allowed, and what percentage or amount may be charged. The applicable policy is shown before confirmation and saved with the appointment. If a policy conflicts with applicable law, applicable law controls.

SlotNest may help process a cancellation, reschedule, fee, or refund, but disputes about service quality or a business's policy should first be raised with that business. SlotNest may review records and assist with a platform-related issue without guaranteeing a particular outcome.

6. Business and staff responsibilities

• Maintain accurate licenses, qualifications, insurance, prices, hours, service descriptions, photos, staff availability, and contact information.
• Honor confirmed appointments and clearly communicate changes.
• Use customer information only for legitimate appointment, service, support, safety, and legally permitted business purposes.
• Configure staff access carefully and remove access when it is no longer needed.
• Comply with consumer, employment, accessibility, health, safety, privacy, tax, advertising, and professional rules that apply to the business.
• Do not publish misleading offers, fabricated reviews, discriminatory restrictions, or unlawful services.

7. Reviews, photos, and other content

Customers may post a review after an eligible completed appointment and may later edit it. Businesses may post a public response. Content must be based on genuine experience and must not be unlawful, threatening, deceptive, harassing, defamatory, sexually explicit, infringing, or used to reveal another person's private information.

You keep ownership of content you submit. You give SlotNest a worldwide, non-exclusive, royalty-free license to host, reproduce, format, display, and distribute that content only as needed to operate, improve, promote, and protect the platform. You confirm that you have the rights and permissions needed for the content you upload.

8. Communications and integrations

SlotNest and participating businesses may send transactional messages about account security, appointments, changes, reminders, invitations, support, and policies. Marketing messages are controlled by the choices available in account settings and applicable law. Carrier messaging and data rates may apply.

Calendar, map, social-media, payment, email, and SMS features may depend on third-party services. Their terms and privacy practices apply to their services. SlotNest is not responsible for an outage, rejection, or change caused by a third-party service.

Referral rewards apply only to qualifying appointments booked through a customer-specific SlotNest referral link and completed under the offer rules. Self-referrals, canceled appointments, no-shows, duplicate rewards, ineligible services, and manipulated activity do not qualify. A business may deactivate an offer, but rewards already earned under an active offer remain recorded.

9. Prohibited use

• Do not break the law, commit fraud, impersonate another person, or misuse payment information.
• Do not scrape, probe, reverse engineer, overload, disrupt, or bypass platform security or access controls.
• Do not use customer or business data for spam, harassment, unauthorized surveillance, or unrelated marketing.
• Do not upload malware or content that violates intellectual-property, privacy, publicity, or other rights.
• Do not manipulate appointments, coupons, ratings, reviews, availability, or fees.

10. Suspension and termination

You may stop using SlotNest at any time. SlotNest may limit, suspend, or close an account or remove content when reasonably necessary to protect users, investigate suspected misuse, comply with law, enforce these Terms, address nonpayment, or protect the platform. Where appropriate, we may give notice and an opportunity to resolve the issue.

11. Disclaimers and limitation of liability

To the maximum extent permitted by law, SlotNest is provided "as is" and "as available." We do not guarantee uninterrupted access, a specific business result, the identity or conduct of a user, or the quality, safety, legality, or suitability of a listed service.

To the maximum extent permitted by law, SlotNest will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost data, personal disputes, or damages caused by a business, customer, staff member, or third-party service. Nothing in these Terms excludes rights or liability that cannot legally be excluded.

12. Disputes and governing law

Please contact SlotNest first so we can try to resolve a platform issue. These Terms are governed by the laws of Colorado, without regard to conflict-of-law principles, except where the law where you live requires otherwise. Any court proceeding must be brought in a court with proper jurisdiction in Colorado unless applicable law permits another location.

13. Changes and contact

We may update these Terms as the platform changes. We will update the effective date and provide additional notice when required. Continued use after an update takes effect means you accept the revised Terms.

Questions, legal notices, or support requests can be submitted through the SlotNest contact page.